Printing problems with Windows 10: June patch wreaks havoc

Printing problems with Windows 10: June patch wreaks havoc Cybersecurity

Many system administrators who work with Windows 10 now talk about a big impact of the implementation of the last Patch Tuesday with printing problems on a large number of printers used by business professionals. These administrators report on Reddit printing problems on Ricoh, Canon, Panasonic and Brother printers after the installation of Patch Tuesday published by Microsoft on June 9, namely KB4560960 for Windows 10 1903 to 1909 and KB4557957 for Windows 10 2004. Some System administrators also see problems with the Toshiba and HP printers after installing the update.

These issues were raised by Microsoft in a support note detailing a problem with Windows 10 1903 and USB-connected printers. Microsoft has stated that the printer’s USB port may go undetected after you disconnect or turn off a printer with Windows 1903 and later versions. As a result, print jobs are no longer possible, but, according to Microsoft, this only happens if the computer and printer are turned off in a specific order. “If you connect a USB printer to Windows 10 version 1903 or later, then close Windows and disconnect or turn off the printer, when you restart Windows, the USB printer port will not be available in the list of ports Windows will not be able to perform a task that requires this port, “said Microsoft.

Microsoft did not specify whether a particular Windows update was the source of the problem, but only that Windows 10 1903 and higher are affected by this problem. However, the two KB release notes discussed above indicate that they contain “updates to improve security when using external devices (such as game controllers, printers and cameras) Web) and input devices (such as a mouse, keyboard, or stylus) “.

Solutions to solve these problems

Some Windows 10 administrators have reported that they have resolved the issue by canceling the Windows update or updating the printer drivers. As noted by Windows patch expert Susan Bradley, the problem seems to affect Windows 10 devices with PCL 5 and PCL 6 type 3 drivers. “All of our users had Ricoh 4504ex PCL5 drivers that no longer work after the update Going back or replacing with the PCL6 driver solves the problem, “wrote the Reddit Shugwan user.

“Delaying the update KB4560960 seems to be our only salvation at this point. Hopefully Microsoft will quickly fix it, the volume of calls increases with the return to work, it will make things terribly complex” reports by another Reddit user, Groka-NT. Reverting to an earlier version of Windows of course removes the fixes for 129 vulnerabilities included in the June 2020 Patch Tuesday update.

Fortunately, none of the vulnerabilities were exploited before Microsoft released the fixes.

Some administrators report that switching to PostScript drivers instead of PCL drivers solved the problem, while others report that uninstalling the security patches did not resolve the problem. It is unclear whether the printer issue revealed by Microsoft in the support note is the same as the issues that users are now reporting after installing Patch Tuesday updates. Assuming it is the same issue, administrators may have another solution, other than uninstalling Patch Tuesday updates. “You can avoid this problem by connecting a powered USB printer before starting Windows,” Microsoft said in its note.

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