How to calmly switch to teleworking almost 100%? The testimony of Action Logement

How to calmly switch to teleworking almost 100%? The testimony of Action Logement Cybersecurity

With the Action Logement group, whose mission is to facilitate access to housing to promote employment, remote connection was already possible with all security procedures, for all employees with a laptop of the company. The network infrastructure had been upgraded and “industrialized” throughout the technical chain allowing remote connections: VPN, double authentication, etc.

With an original Citrix VDI solution, the possibility of extending the number of virtual workstations connected locally or by telework was ensured. Thus, all employees equipped with a company laptop – primarily the business lines – were able to connect remotely, as if they were in the office securely.

What to do for those who don’t have laptops?

The problem arose for those who did not have laptops, no equipment in operation at home, or even no sufficient internet connection (ADSL faulty or very limited). They represent around a hundred people in the group and the services subsidiary, and 15% of the workforce in the real estate subsidiaries.

How to calmly switch to teleworking almost 100%? The testimony of Action LogementFor these staff, “we opted for infrastructures giving the possibility of BYOD (Bring your own device): all” personal “, private workstations must be able to connect”, explains Benito Diz, DSI group.

“As soon as the confinement announcements were made, we mobilized the management committee of the ISD and 15 more people and we organized the connection procedures for the workstations for all employees who do not have a laptop. We worked in “agile” mode with centralized management around pre-established directives “.

Create a “factory to deploy”

On the eve of the first official day of confinement, Monday, March 16, around the crisis cell, the connection procedures were fixed. The plan consisted in implementing very pragmatic standard procedures to deploy the maximum number of positions in the shortest possible time. A “factory to deploy” in a way.

The group’s IT department and the services subsidiary’s IT department were reorganized into around fifteen IT teams and the first teams were trained on site on Monday afternoon. The training sequences, once finalized, were made available in e-learning as of March 16 afternoon. On Tuesday March 17, all team members were trained and ready to intervene.

“Two hours before the start of the confinement, we started to execute the procedures with the call of the first employees. In some cases, it was necessary to adjust and create specific updated procedures for all team members to deploy in real time. “

In terms of IT assistance, 20% more calls

In terms of IT support, 20% of additional calls were recorded due to the procedures for connecting these personal workstations (BYOD scenario). We had to manage the connection of other types of laptops and a few tablets (Android and iOS). This involved doing remote upgrades, troubleshooting over the phone, sometimes with remote control. The workstations had to be at least under Windows 7.

“In the first three weeks, we were able to connect employees to their remote workstations and 1,500 employees to their personal workstations. “

“In mid-April, we have more than 1,600 people working on business applications and have reached 2,800 jobs connected to business tools. The infrastructure has been designed to support it. “

No big glitches to deplore

A “bug” on a VPN entry point, linked to Citrix, resulted in random crashes of a few minutes on a few nodes (half a dozen anomalies over three days). “We got out of the way at night with the help of the integrators and the editor: our teams checked all the updates; and 48 hours later, everything was working properly ”.

No major additional costs

There was no additional cost, apart from the time spent by staff during this weekend from March 14-15. We were able to draw on existing PC stocks.

For connection security, the essentials were already in place (Citrix, with the double authentication tool InWebo, etc.). It was enough to extend the licenses.

Finally, the circulation of information has proven to be crucial: during the past few weeks, around sixty “flash info” have already been shared with the ISD teams on the progress of deployments and the evolution of processes over the years. deployment water.


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